What type of wood do you use?
All of our puzzles are made from chunky 5mm Linden (commonly known as Lime or Basswood) - a versatile wood that is also used to manufacture many items from inexpensive pencils to very expensive musical instruments. Our wood is FSC (Forestry Stewardship Council) compliant, coming from a sustainable source.
What is a Whimsy Piece?
From early last century, Victory designed puzzles that included shaped pieces designed to look like objects that complimented the art of the puzzle. The individual craftsmen added these pieces 'on a whim' as they were cutting individual puzzles. These whimsical, or 'whimsy' pieces as they became known, brought delight to the puzzle enthusiasts of the day.
Why does my puzzle smell like burnt wood?
We love this smell! - but it will dissiapte over time. It is caused because we use laser beams to cut our puzzles and this process vaporises a very fine cut line which creates this scent.
Do you offer a replacement piece service?
Unfortunately we cannot cut individual replacement pieces.
Do you have a catalogue?
Not at this time - all of our available puzzles can be found on this website only. Please check back regularly to see new puzzles that are constantly being added. We recommend that you sign up for our newsletter at the bottom of this page to be informed about all of our new puzzle launches.
Where are your puzzles made?
When we re-established Victory in 2022 we started producing puzzles in England from 3mm MDF. Then, within a month of our relaunch, the largest wooden jigsaw company in the UK announced that it was increasing the thickness of its MDF puzzles from 3mm to 4mm.
Not satisfied to sit still and feeling the necessity (for survival) to up our game, we searched high and low for a suitable supplier of 4mm MDF but couldn't find a reliable, cost effective source. All of the quotes submitted would force us to increase our retail prices significantly - probably to a point that we would not be able to attract new customers and risk losing existing customers.
Then, serendipitously (as with much of our journey) we came across a small, family run manufacturing company that specialises in printing and laser cutting wooden products in China.
After much interrogation - checking their credentials around manufacturing standards, labour standards and FSC (Forestry Stewardship Council) compliance and with lots of back and forth and several rounds of samples later, we found a product that was not only far superior to our 3mm MDF, but also we believe, far superior to 4mm MDF - and at a similar cost to our current product.
So faced with the choice of either staying with the status quo (3mm MDF), raising prices significantly (4mm MDF) or outsourcing our printing and laser cutting for a superior, similar cost product - giving us the opportunity to offer customers an exceptional value for money puzzle, we have opted for the latter.
So, all of our puzzles are now made using 5mm Linden plywood - a wood that is also used to manufacture musical instruments.
We encourage you to try one of our puzzles; the 5mm thickness, the quality of the wood, the quality of our whimsies and the quality of the printing and laser cutting, in our opinion, combine to offer the best value for money wooden puzzle available today.
Can I change or cancel my order?
We completely get it, we change our minds too!
Unfortunately, in most circumstances, it is not possible to make changes to orders once they have been placed.
However, If you need to change your order details or cancel your order completely immediately after ordering please email us at firstname.lastname@example.org
If your order has already been shipped then you will need to follow our returns procedure.
How do I apply a discount code?
Please enter your discount code into the discount code box at either the delivery or payment stage. Your discount code must be applied before you enter your card details on the final page of ordering. If you are having trouble applying your discount code, please contact us before placing your order.
Unfortunately, we cannot apply discount codes retrospectively, and we cannot apply current or future offers to previous purchases.
Shipping, Returns & Exchanges
We use Royal Mail & Fedex - all shipments include tracking.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Currently we are only shipping to addresses in the UK, EU, USA, Canada and Australia. We intend to add more destinations shortly.