Victory Wooden Puzzles Ltd is committed to preserving the privacy of all visitors to our website.

Please read the following privacy policy to understand how we use and protect the information that you provide to us. By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

INFORMATION THAT WE COLLECT FROM YOU
When you visit, register or order products or services on www.victorypuzzles.com you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. Please note we do not store any credit/debit card details anywhere on our site. 
We may also collect information about your usage of our website as well as information about you from messages you post to the website, cookies, e-mails or letters you send to us. To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

USE OF YOUR INFORMATION
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business. In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

DISCLOSURE OF YOUR INFORMATION
The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfill and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you. Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at customerservice@victorypuzzles.com. Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

COOKIES
Cookies are small pieces of information that are sent from your browser to our web server. Our website uses cookies. These cookies store a session ID that is not personally identifiable to users, allowing the user to move from page to page without having to log-in repeatedly. On this web site, cookies are used to keep track of the items you place in your shopping bag. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In which case, you may not be able to use certain features of our site. 

SECURITY AND DATA RETENTION
We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. For example, we store the personal information you provide us with on secure computer servers which have limited access and that are located in 3rd party controlled facilities. We will retain your information for a reasonable period or as long as the law requires. Our website and payment gateway use 128bit Secure Socket Layer (SSL) encryption to secure data transmission between the web server and your web browser. This is the industry standard and currently the highest level of encryption commercially available. Please note we do not store any credit/debit card details anywhere on our site. 

ACCESSING, UPDATING & RIGHT TO BE FORGOTTEN
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date or removed from our data. If you wish to do this, please contact us at customerservice@victorypuzzles.com.

CHANGES TO OUR PRIVACY POLICY
Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

CONTACT
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to customerservice@victorypuzzles.com